At blithequark, we're committed to delivering exceptional experiences to our customers, and we're looking for talented individuals to join our team as Customer Experience Concierges in the Centurion Lounge. As a Customer Experience Concierge, you'll be the face of blithequark, providing personalized service to our premium customers and exceeding their expectations in every interaction. **About blithequark** blithequark is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience. We're proud to be a diverse and inclusive community, where every colleague has the opportunity to grow and thrive. **Join the blithequark Team** At blithequark, we believe that our colleagues are the key to our success. That's why we offer a comprehensive benefits package, flexible working arrangements, and opportunities for career growth and development. Our colleagues are our greatest asset, and we're committed to supporting them every step of the way. **Job Description** As a Customer Experience Concierge in the Centurion Lounge, you'll be responsible for delivering exceptional service to our premium customers, exceeding their expectations in every interaction. You'll work closely with your colleagues to create a seamless and personalized experience for our customers, from the moment they arrive at the lounge to the moment they depart. **Key Responsibilities:** * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners **Qualifications:** * Minimum of 1 year recent experience servicing premium customers * Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks. **Benefits and Perks:** * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our colleagues are our greatest asset, and we're dedicated to providing them with the tools and resources they need to succeed. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional customer experiences. **Compensation and Benefits:** The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. We're committed to paying our colleagues a fair and competitive salary, and we offer a comprehensive benefits package to support their physical, financial, and mental well-being. **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Application Link:** Apply Now! We look forward to hearing from you and exploring how you can join our team as a Customer Experience Concierge in the Centurion Lounge! Apply for this job