At blithequark, we're not just a leading provider of collision repair services – we're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Customer Service Consultant, you'll play a vital role in ensuring that our customers receive the highest level of service, from initial contact to final repair. If you're a customer-focused individual with a passion for the collision repair industry, we want to hear from you! **About blithequark** blithequark is a dynamic and growing company that's committed to providing top-notch collision repair services to our customers. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our values and are passionate about delivering exceptional service. Our team is dedicated to creating a positive and supportive work environment that fosters growth, learning, and success. **Job Summary** We're seeking an experienced Customer Service Consultant to join our team in San Angelo, W Beauregard. As a Customer Service Consultant, you'll be responsible for providing exceptional customer service, assisting Collision Estimators, and ensuring that all repairs are completed efficiently and effectively. This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced and rewarding environment. **Key Responsibilities** * Greet customers in person or on the phone, determine their needs, and provide guidance and assistance as required * Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, and preparing paperwork * Perform active customer deliveries while effectively communicating with customers, clients, teammates, and vendors * Ensure that all repairs are completed efficiently and effectively, adhering to blithequark's Standard Operating Procedures, insurance partners, and industry guidelines/standards * Communicate with customers, clients, teammates, and vendors to ensure correct and efficient repairs * Perform other duties as required to ensure the smooth operation of the Service Center **Benefits of Joining blithequark** * Benefits from day one: Immediately eligible for medical, dental, and vision * Industry Comparable Pay – Paid weekly and eligible for overtime * Paid Vacation & Holidays – Can begin accruing day 1 * Career growth opportunities – we promote from within! * A career for life: You'll gain hands-on experience within a production shop * Opportunities for professional development and training * A dynamic and supportive work environment that fosters growth, learning, and success **Requirements** * 2+ years of customer-facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy * Ability to work in a fast-paced environment with competing tasks and priorities * Strong communication and interpersonal skills * Ability to provide personable, friendly "World Class" customer service to internal and external customers **Abilities/Skills/Knowledge** * Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. * Passion for learning the collision industry * Ability to understand instructions – written and verbal * Can prioritize competing tasks and adapt easily to a fast-paced environment * Strong problem-solving and analytical skills * Proficiency in bolthires Office and other software applications * Ability to work independently and as part of a team **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 2+ years of customer-facing experience; sales experience a plus * Valid driver's license and eligibility for coverage under our company insurance policy **Preferred Qualifications** * Experience in the collision repair industry * Knowledge of insurance claims and repair procedures * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies Required for Success** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with competing tasks and priorities * Strong problem-solving and analytical skills * Proficiency in bolthires Office and other software applications * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** * Opportunities for professional development and training * Career growth opportunities – we promote from within! * A dynamic and supportive work environment that fosters growth, learning, and success * Opportunities to develop skills in customer service, sales, and leadership * Access to industry-leading training and development programs **Work Environment and Company Culture Highlights at blithequark** * Dynamic and supportive work environment that fosters growth, learning, and success * Opportunities to work with a talented and dedicated team * Collaborative and inclusive company culture * Opportunities for professional development and training * A commitment to diversity, equity, and inclusion **Compensation, Perks, and Benefits** * Industry Comparable Pay – Paid weekly and eligible for overtime * Paid Vacation & Holidays – Can begin accruing day 1 * Benefits from day one: Immediately eligible for medical, dental, and vision * Opportunities for professional development and training * A dynamic and supportive work environment that fosters growth, learning, and success **Conclusion** If you're a customer-focused individual with a passion for the collision repair industry, we want to hear from you! As a Customer Service Consultant at blithequark, you'll have the opportunity to develop your skills in a fast-paced and rewarding environment. Apply today to join our dynamic team and start your career with blithequark! Apply Job! Apply for this job