Introduction to Blithequark and the FreshStart Employment Program At blithequark, we believe in the power of second chances and the importance of supporting individuals who have been impacted by the criminal justice system. Our FreshStart Employment Program is designed to provide opportunities for those who are looking to restart their careers and make a positive impact in their communities. As a Customer Service Representative in this program, you will be part of a dynamic team that is dedicated to delivering exceptional service to our customers while promoting personal and professional growth. Job Overview The Customer Service Representative role at blithequark is a unique opportunity to work in a fast-paced environment where no two days are the same. You will be the primary point of contact for customers, providing information and resolving issues related to water and sewer accounts, tax bills, library materials, birth and death certificates, and various events and activities. If you are a motivated and empathetic individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information on a wide range of topics, including water and sewer accounts, tax information, library operations, and birth and death certificates. Assist customers with scheduling tours, visits, and events, and provide information on zoo and library operations, exhibits, and activities. Research and resolve customer complaints and issues, escalating complex problems to senior staff as needed. Update customer accounts and records, issue library cards, and process payments for various services. Collaborate with internal teams to verify customer information, resolve billing issues, and ensure accurate record-keeping. Schedule instructors for educational classes, promote zoo and library events, and coordinate group visits and special events. Maintain accurate records of customer interactions, including logging, routing, and tracking requests, and entering data into computer systems. Provide directory assistance, operate computer systems to access telephone directories, and relieve the Information Desk as needed. Essential Qualifications High school diploma or GED required. Two years of customer service experience, preferably in a role that involved heavy phone and public contact, cashiering, data entry, and complaint resolution. PC and data entry skills, with the ability to learn and adapt to new software systems. Effective communication and interpersonal skills, with the ability to work with diverse customer groups. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Preferred Qualifications English/Spanish bilingual skills are a plus, with the ability to communicate effectively with customers who speak multiple languages. Knowledge of customer service principles and practices, with a focus on delivering exceptional service in a government or public sector setting. Experience working with computer systems, including database management and record-keeping software. Valid driver's license with a good driving record, for positions that require travel or transportation. Career Growth and Development Opportunities At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative in the FreshStart Employment Program, you will have access to training and development opportunities, including: On-the-job training and mentorship, to help you develop your customer service and technical skills. Professional development workshops and seminars, to enhance your knowledge and skills in areas such as communication, conflict resolution, and time management. Opportunities for advancement, including promotions to senior customer service roles or lateral moves to other departments within blithequark. Work Environment and Company Culture Blithequark is a dynamic and inclusive workplace, where diversity and individuality are valued and respected. Our company culture is built on a foundation of: Empathy and understanding, with a focus on delivering exceptional customer service and supporting the needs of our community. Collaboration and teamwork, with opportunities to work with cross-functional teams and contribute to shared goals and objectives. Continuous learning and growth, with access to training and development opportunities and a culture of innovation and experimentation. Compensation and Benefits Blithequark offers a competitive compensation and benefits package, including: A salary range that reflects your experience and qualifications, with opportunities for growth and advancement. A comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off. Access to employee assistance programs, including counseling and wellness services, to support your physical and mental health. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position in the FreshStart Employment Program at blithequark. This is a unique opportunity to make a positive impact in your community, while developing your skills and advancing your career. Apply today to join our dynamic team and start your journey with blithequark! Apply for this job