Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel at resolving complex issues? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative. As a key member of our Service Group Client Services, you will play a vital role in providing top-notch support to our internal clients, including the Firm's Financial Advisors and assistants, as well as external clients through inbound calls. **About blithequark** blithequark is a leading professional services company that helps its clients modernize technology, reinvent processes, and transform experiences. With a commitment to innovation and excellence, we strive to stay ahead in our constantly evolving world. Our team is dedicated to delivering exceptional results and creating a positive impact on our clients' businesses. As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. **Job Overview** As a Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our internal and external clients through inbound calls. Your primary objectives will include: * Answering inbound calls from external clients and internal clients at the bank branches * Educating clients on account services and capabilities * Utilizing excellent communication and organizational skills, attention to detail, and follow-up skills to resolve customer inquiries * Demonstrating a superior customer-centric focus and proven ability to thoroughly resolve customer issues * Possessing basic computer troubleshooting skills * Performing efficiently in a fast-paced, changing environment, handling a wide variety of tasks **Key Responsibilities:** * Respond to inbound calls from external clients and internal clients at the bank branches * Provide clear and concise information on account services and capabilities * Utilize excellent communication and organizational skills to resolve customer inquiries * Maintain accurate records and documentation of customer interactions * Collaborate with internal teams to resolve complex issues and provide exceptional service * Stay up-to-date on product knowledge and services to effectively address customer inquiries * Participate in ongoing training and development to enhance skills and knowledge **Requirements:** * Call center experience required; banking experience is desired * High school diploma required; College degree preferred * Detail-oriented with a focus on accuracy and precision * Proficient in bolthires Office Suite * Windows 11 navigation skills * Citrix, Good for enterprise, or Active Directory is a plus * Reliable, high-speed internet connection with a minimum of 50 Mbps download and 15 Mbps upload speeds * Ability to maintain a workspace free from noise and interruptions * Commitment to ensuring the security and confidentiality of information * Demonstrate integrity and professionalism in all tasks **Essential Qualifications:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain a high level of productivity and efficiency * Commitment to delivering exceptional customer service * Strong organizational and time management skills **Preferred Qualifications:** * Experience working in a call center environment * Knowledge of banking products and services * Certification in customer service or a related field * Experience working with CRM software * Bilingual or multilingual skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain a high level of productivity and efficiency * Commitment to delivering exceptional customer service * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in bolthires Office Suite and Windows 11 navigation **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and supportive environment * Access to ongoing training and development programs to enhance skills and knowledge * Collaborative and inclusive team environment that fosters open communication and feedback * Recognition and rewards for outstanding performance and contributions * Opportunities for advancement and career progression within the company **Work Environment and Company Culture:** * Remote work environment with flexible scheduling options * Collaborative and inclusive team environment that fosters open communication and feedback * Recognition and rewards for outstanding performance and contributions * Opportunities for professional growth and development in a dynamic and supportive environment * Commitment to diversity, equity, and inclusion **Compensation, Perks, and Benefits:** * Hourly rate: $16-$17.50 per hour, dependent on experience and other qualifications * Eligibility for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans * Comprehensive benefits package, including: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. blithequark reserves the right to modify this information at any time, subject to applicable law. **Equal Opportunity Employer:** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. **Accommodations for Individuals with Disabilities:** If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [CareersNA2@blithequark.com](mailto:CareersNA2@blithequark.com) with your request and contact information. **Apply Now:** Ready to join our dynamic team as a Customer Service Representative? Apply now and take the first step towards a rewarding career with blithequark! Apply for this job