Introduction to blithequark At blithequark, we're passionate about delivering exceptional customer experiences that set us apart in the e-commerce industry. As a leader in our field, we're committed to building a brand that's not only successful but also loved by our customers. To achieve this, we're looking for a talented and dedicated Customer Success Associate to join our team on a part-time basis, working Friday through Sunday from 2pm to 10pm EST. If you're a customer service enthusiast with a passion for e-commerce and a knack for providing seamless experiences, we want to hear from you! Role Overview As a Customer Success Associate at blithequark, you will be the face of our brand, responsible for delivering top-notch service to our customers via telephone, email, and chat. Your primary goal will be to create a hassle-free shopping experience, answering order questions, and supporting our team in building a loyal customer base. You will report to the Customer Success Supervisor and be expected to meet or exceed established service level agreements. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our brand. Key Responsibilities Answer all customer interactions during your scheduled shift in a friendly, relatable, and professional manner, ensuring that each customer feels valued and supported. Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with our brand and drive customer satisfaction. Demonstrate empathy towards customers' needs while understanding the business's bottom line, finding solutions that benefit both the customer and blithequark. Collect and share feedback with external teams to ensure that customer needs are being met, contributing to the continuous improvement of our services and products. Qualifications and Requirements To be successful in this role, you will need: A minimum of 2 years of experience in customer service or a related field, with a proven track record of delivering exceptional customer experiences. A passion for and understanding of the e-commerce industry, with knowledge of customer needs and preferences. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving skills, with the ability to think critically and make informed decisions. A flexible and adaptable approach, with the ability to work in a fast-paced environment and prioritize tasks effectively. Essential Skills and Competencies Strong customer service skills, with a focus on delivering exceptional experiences and building customer loyalty. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external teams. Strong problem-solving skills, with the ability to think critically and make informed decisions. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously. Strong technical skills, with the ability to use customer service software and technology to deliver exceptional experiences. Career Growth and Development At blithequark, we're committed to the growth and development of our employees. As a Customer Success Associate, you will have the opportunity to develop your skills and knowledge, with access to training and development programs that will help you achieve your career goals. This role is hired on an "at need" basis, with the potential for a permanent offer after 3 months, subject to performance and business needs. Work Environment and Company Culture At blithequark, we're proud of our dynamic and inclusive work environment, where employees are valued and respected. We believe in fostering a safe, fair, and respectful workplace, where everyone has the opportunity to thrive. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace that reflects the diversity of our customers and the communities we serve. Compensation and Benefits We offer a competitive hourly rate of $15.00, with opportunities for growth and development. Our comprehensive benefits package includes medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. We're committed to providing a total rewards package that recognizes the value of our employees and supports their well-being. Equal Employment Opportunity blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, pregnancy, sexual orientation, gender identity or expression, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment, and we offer anti-harassment training to managers and employees to ensure compliance with our non-discrimination and anti-harassment policies. Conclusion If you're a customer-focused and driven individual with a passion for e-commerce, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Associate. At blithequark, we're committed to delivering exceptional customer experiences, and we believe that our employees are the key to our success. Don't miss out on this chance to be part of a dynamic team and contribute to the growth and success of our brand. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job