Are you passionate about delivering top-notch customer service and building lasting relationships with clients? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Support Associate on our 1st shift team. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction and loyalty by providing exceptional service and support to our valued customers. **About blithequark** blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a positive impact on our customers' lives, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a customer support associate at blithequark, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service. **Responsibilities** As an Experienced Customer Support Associate, you will be responsible for: * Serving as a liaison between customers and internal departments within blithequark to ensure customer satisfaction * Responding to customer inquiries for information and pricing, data entry, and requests for technical support * Effectively interacting with multiple departments, including service parts, field service, materials, production, logistics, sales, finance, and management * Answering all incoming customer calls from customers/sales reps and service techs and serving as a back-up for placing service part orders * Assisting customers by determining order status and working to resolve product-related problems and questions * Informing customers of standard procedures when placing an order and following up (verbally or in writing) to ensure customer satisfaction * Following a standardized order entry process to ensure 100% accuracy for all orders (as defined by blithequark) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders * Initiating and tracking documentation to authorize and direct work according to customers' contractual obligations * Demonstrating a high level of customer satisfaction by performing with honesty and integrity, instituting a highly responsive and unsurpassed level of customer service * Building relationships and fostering teamwork with fellow team members, leadership, and individuals within other departments **Requirements** To be successful in this role, you will need: * 0+ years of experience in a customer service or call center environment * Basic reading and math skills, and the ability to adhere to safety-related issues, including good housekeeping, ergonomics practices, documentation, and team concepts * Ability to effectively demonstrate knowledge of modern office procedures by utilizing, but not limited to, the personal computer, fax machine, and copy machine **Preferred Qualifications** While not required, the following qualifications would be beneficial: * High school diploma or equivalent * Experience working in a customer service/hospitality environment or in a call center * PC literate, with experience in ERP systems (JDE/SAP) a plus **Skills and Competencies** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * Strong customer service skills, with a focus on delivering exceptional service experiences * Ability to adapt to changing situations and priorities * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** As a customer support associate at blithequark, you will have the opportunity to: * Develop your skills and knowledge in customer service, sales, and technical support * Work with a talented team of professionals who are passionate about delivering exceptional service * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your career * Enjoy a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, supportive, and collaborative. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives. We believe in fostering a culture of innovation, creativity, and continuous learning, and we're committed to providing our employees with the tools and resources they need to succeed. **Compensation, Perks, and Benefits** As a customer support associate at blithequark, you can expect: * Competitive compensation and benefits package * Opportunities for career growth and advancement * Ongoing training and development programs * A dynamic and supportive work environment * Recognition and rewards for outstanding performance * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Conclusion** If you're passionate about delivering exceptional customer service and building lasting relationships with clients, we invite you to join blithequark as an Experienced Customer Support Associate on our 1st shift team. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction and loyalty by providing exceptional service and support to our valued customers. Apply today to take the first step in your career journey with blithequark! Apply for this job