Introduction to blithequark and the Industry blithequark, a leading affiliate in the automotive industry, is seeking a highly skilled and enthusiastic Customer Support Representative - Chat to join our dynamic team. As a key player in our customer service department, you will engage in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to turn these conversations into valuable leads that help our clients generate revenue and drive business growth. If you are a positive, energetic, and tech-savvy individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Job Overview and Responsibilities In this role, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate and timely information about our products and services, and capturing customer contact information for lead generation and client review. Your excellent communication skills, both written and verbal, will enable you to effectively summarize interactions based on customer needs and develop a comprehensive knowledge base of our evolving products and services. Handle a high volume of customer inquiries via online chat in a professional and courteous manner Provide accurate and detailed information about our products and services, addressing customer concerns and resolving issues in a timely and efficient manner Narrow down on appointment information to schedule appointments and drive business growth for our clients Capture customer contact information for lead generation and client review, ensuring accuracy and attention to detail Summarize interactions based on customer needs, providing valuable insights for client review and follow-up Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date with industry trends and developments Essential Qualifications and Skills To be successful in this role, you will need to possess previous experience in retail customer service or the automotive industry, although this is not necessarily a requirement. You should have basic internet and window-based computer skills, as well as a strong ability to multitask and adapt to change in a quick-paced work environment. Gaming experience is also helpful, as it demonstrates your ability to think critically and make swift decisions. Previous experience in retail customer service or the automotive industry preferred but not necessary Basic internet and window-based computer skills, with the ability to learn and adapt to new technologies Strong ability to multitask, with excellent organizational and time management skills Positive and professional demeanor, with a strong focus on delivering exceptional customer service Excellent written and verbal communication skills, with the ability to effectively summarize interactions and provide valuable insights Ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on driving business growth and revenue generation Preferred Qualifications and Skills In addition to the essential qualifications and skills, we are looking for candidates who possess a strong passion for customer service, a positive and energetic attitude, and a willingness to learn and grow with our organization. If you have experience working in a fast-paced environment, with a strong focus on lead generation and revenue growth, we encourage you to apply. Previous experience in lead generation and revenue growth, with a strong focus on driving business results Strong analytical and problem-solving skills, with the ability to think critically and make swift decisions Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and clients Ability to work effectively in a team environment, with a strong focus on collaboration and mutual support Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development, as well as a comprehensive range of learning benefits. Our training programs are designed to help you build new skills and advance your career, with a strong focus on leadership development and succession planning. If you are looking for a challenging and rewarding career with a dynamic and growing organization, we encourage you to apply. Comprehensive training programs, with a strong focus on leadership development and succession planning Opportunities for career growth and advancement, with a strong focus on internal promotions and career development Access to a wide range of learning resources, including online courses and workshops Recognition and reward programs, with a strong focus on employee recognition and appreciation Work Environment and Company Culture blithequark is a relaxed, professional, and fun environment to work in, with a strong focus on employee well-being and job satisfaction. Our company culture is built around a set of core values, including a commitment to excellence, a passion for customer service, and a focus on teamwork and collaboration. If you are looking for a dynamic and supportive work environment, with a strong focus on employee engagement and participation, we encourage you to apply. Relaxed, professional, and fun work environment, with a strong focus on employee well-being and job satisfaction Comprehensive range of company amenities, including an onsite dining facility, fitness center, and medical center Opportunities for employee engagement and participation, including sports and social leagues, volunteering initiatives, and recognition programs Strong focus on teamwork and collaboration, with a commitment to mutual support and respect Compensation, Perks, and Benefits At blithequark, we offer a comprehensive range of compensation, perks, and benefits, including medical, dental, vision, and life insurance, as well as company contributions to your HSA and a 6% match on 401(k). Our employees also enjoy a wide range of perks and benefits, including paid time off, complimentary breakfast and lunch, and access to a fitness center and medical center. Competitive salary and bonus structure, with a strong focus on performance-based rewards Comprehensive range of benefits, including medical, dental, vision, and life insurance Company contributions to your HSA and a 6% match on 401(k), with a strong focus on employee financial well-being Paid time off, with a strong focus on work-life balance and employee well-being Conclusion and Call to Action If you are a motivated and enthusiastic customer service professional, with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a dynamic and supportive work environment, as well as opportunities for career growth and development. Don't miss out on this chance to join our team and take your career to the next level. To apply, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job