Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth for our clients in the automotive industry. As a leader in providing innovative solutions, we are seeking a highly skilled and motivated Chat Support Professional to join our team. In this exciting role, you will have the opportunity to engage with customers, provide top-notch support, and contribute to the success of our clients. About the Role This position involves representing our automotive dealer clients in a positive and professional manner through online conversations. Your primary objective will be to turn these conversations into valuable leads that help our clients generate revenue and grow their business. As a Chat Support Professional at blithequark, you will be responsible for handling a wide range of customer inquiries via online chat, providing accurate and timely information about products and services, and scheduling appointments. You will also capture customer contact information for lead generation and client review, summarize interactions based on customer needs, and develop and maintain a knowledge base of the evolving products and services. Key Responsibilities Engage in online conversations with customers, providing exceptional support and representing blithequark's automotive dealer clients in a favorable manner Handle a variety of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner Provide accurate and detailed information about products and services, helping customers make informed decisions Narrow down on appointment information to schedule appointments, ensuring a seamless experience for customers Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs Develop and maintain a comprehensive knowledge base of the evolving products and services, staying up-to-date on industry trends and developments Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities. While previous experience in retail customer service or the automotive industry is preferred, it is not necessary. We are looking for individuals who are eager to learn, adapt, and grow with our team. Essential Qualifications Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST Basic internet and window-based computer skills, with the ability to navigate multiple software applications Strong ability to multitask, with a preference for individuals with gaming experience or a background in fast-paced environments Positive and professional demeanor, with excellent written and verbal communication skills Ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on customer satisfaction Preferred Qualifications Previous experience in retail customer service or the automotive industry, with a strong understanding of customer needs and preferences Experience working in a call center or chat support environment, with a proven track record of providing exceptional customer support Strong technical skills, with the ability to learn and adapt to new software applications and systems Excellent problem-solving skills, with the ability to think critically and outside the box Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Excellent problem-solving and analytical skills, with the ability to think critically and outside the box Strong technical skills, with the ability to learn and adapt to new software applications and systems Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and revenue growth Strong attention to detail, with the ability to accurately capture customer information and summarize interactions Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Chat Support Professional, you will have access to a range of training and development opportunities, including: Comprehensive training program, with a focus on product knowledge, customer service skills, and software applications Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and development Opportunities for advancement, with a range of career paths and opportunities for professional growth Access to a range of learning resources, including online courses, webinars, and industry events Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer experiences and driving business growth for our clients. As a Chat Support Professional, you will be part of a dynamic and fast-paced team, with a strong focus on collaboration, innovation, and customer satisfaction. Company Culture Highlights Dynamic and fast-paced work environment, with a strong focus on collaboration and innovation Positive and supportive team culture, with a range of social events and activities Opportunities for growth and development, with a range of career paths and opportunities for professional growth Flexible working arrangements, with a range of options for remote work and flexible scheduling Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, including: Competitive salary and bonus structure, with opportunities for growth and development Comprehensive benefits package, including health, dental, and vision insurance Range of perks and discounts, including employee discounts on products and services Opportunities for professional growth and development, with a range of training and development opportunities Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Chat Support Professional at blithequark, you will be part of a dynamic and fast-paced team, with a strong focus on collaboration, innovation, and customer satisfaction. With a range of training and development opportunities, a positive and supportive work environment, and a comprehensive compensation and benefits package, this is an opportunity not to be missed. Apply now to join our team and take the first step in an exciting and rewarding career with blithequark. Apply for this job