At blithequark, we're revolutionizing the way we approach customer support by harnessing the power of data-driven insights. As a key member of our AppleCare Support team, you'll play a pivotal role in driving business growth, optimizing processes, and delivering exceptional customer experiences. If you're a seasoned analytics expert with a passion for driving results, we want to hear from you! **Job Summary:** We're seeking an experienced Business Analytics Manager to lead our AppleCare Support team in driving business growth, optimizing processes, and delivering exceptional customer experiences. As a key member of our team, you'll be responsible for analyzing complex data sets, identifying trends, and developing actionable insights to inform business decisions. Your expertise will help us refine our customer support strategies, improve operational efficiency, and enhance the overall customer experience. **Key Responsibilities:** * Lead a team of analysts in investigating data and processes to gain insights that improve customer support business operations * Develop and implement data-driven strategies to drive business growth, optimize processes, and enhance customer experiences * Collaborate with cross-functional teams to identify opportunities for improvement and implement changes * Analyze complex data sets to identify trends, patterns, and correlations that inform business decisions * Develop and maintain dashboards, reports, and visualizations to communicate insights to stakeholders * Provide expert guidance on data analysis, statistical modeling, and data visualization techniques * Stay up-to-date with industry trends and emerging technologies to ensure our analytics capabilities remain cutting-edge **Essential Qualifications:** * Bachelor's degree in Mathematics, Economics, Finance, Statistics, Engineering, Operations Research, or related field * Master's degree in Business Administration (MBA) or related field (desired) * 3+ years of experience in data analysis, business analytics, or a related field * Proven expertise in SQL, Python, and Excel (including VBA and Power BI) * Experience with data visualization tools, such as Tableau or Power BI * Strong analytical and problem-solving skills, with the ability to communicate complex ideas to non-technical stakeholders * Excellent written and verbal communication skills, with the ability to present findings to senior leadership **Preferred Qualifications:** * Experience working with bolthires products and services * Familiarity with Agile methodologies and project management tools, such as Jira or Asana * Certification in data science, business analytics, or a related field (desired) * Experience with machine learning algorithms and predictive modeling * Strong understanding of data governance, data quality, and data security principles **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to communicate complex ideas to non-technical stakeholders * Excellent written and verbal communication skills, with the ability to present findings to senior leadership * Proven expertise in data analysis, statistical modeling, and data visualization techniques * Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines * Excellent collaboration and teamwork skills, with the ability to work effectively with cross-functional teams * Strong business acumen, with the ability to understand business operations, customer needs, and market trends **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills. As a Business Analytics Manager, you'll have access to: * Ongoing training and development opportunities, including workshops, conferences, and online courses * Mentorship and coaching from experienced leaders in the field * Opportunities to work on high-impact projects that drive business growth and customer satisfaction * Collaborative and dynamic work environment, with a focus on innovation and experimentation * Competitive salary and benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture:** At blithequark, we're passionate about creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the following values: * **Innovation**: We encourage experimentation, creativity, and innovation in all aspects of our work. * **Collaboration**: We believe that collaboration and teamwork are essential to driving business growth and customer satisfaction. * **Customer Focus**: We're committed to delivering exceptional customer experiences, with a focus on empathy, understanding, and responsiveness. * **Integrity**: We operate with integrity, transparency, and honesty in all our interactions, both internal and external. * **Inclusion**: We strive to create a work environment that's inclusive, diverse, and supportive of all employees, regardless of their background, culture, or identity. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * **Salary**: $25/hour * **Health Insurance**: Comprehensive health insurance, including medical, dental, and vision coverage * **Retirement Savings**: 401(k) or equivalent retirement savings plan, with company match * **Paid Time Off**: Generous paid time off, including vacation, sick leave, and holidays * **Professional Development**: Ongoing training and development opportunities, including workshops, conferences, and online courses * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options and flexible hours **How to Apply:** If you're a motivated and experienced Business Analytics Manager with a passion for driving results, we want to hear from you! Please submit your application, including your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you! Apply Job! Apply for this job