**Experienced Full-Time Call Center Representative - Hobby Lobby Customer Support from Home Remote in New York**

Other Jobs To Apply

No other job posts for this day.

Join the Hobby Lobby Team: Deliver Exceptional Customer Support from the Comfort of Your Home Are you a customer service enthusiast with a passion for delivering top-notch support? Do you have a knack for resolving issues efficiently and effectively? Look no further! Hobby Lobby, a leading retail company in the United States, is seeking a full-time Call Center Representative to join our team from the comfort of your own home in New York. As a Customer Support Specialist, you will play a vital role in providing exceptional service to our retail stores, ensuring their maintenance and upkeep needs are met. About Hobby Lobby Hobby Lobby is a popular retail chain with a strong presence in the United States. We specialize in arts and crafts supplies, home decor, and other hobby-related products. With a commitment to providing excellent customer service, we have built a loyal customer base across the country. Our company values include: Providing exceptional customer service Fostering a positive and inclusive work environment Promoting employee growth and development Supporting local communities through various initiatives Job Summary As a full-time Call Center Representative, you will be responsible for providing customer support to our retail stores by answering maintenance requests, dispatching and providing directions to employees, and following up with contractors regarding schedules and work performed. If you have a strong background in customer service, excellent communication skills, and the ability to multitask in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide exceptional customer service to retail stores by answering maintenance requests and resolving issues efficiently Dispatch and provide directions to employees related to building maintenance and upkeep Follow up with contractors regarding schedules and work performed Complete work orders accurately and in a timely manner Perform additional tasks as assigned by management Requirements Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred Broad experience with bolthires Office (Word, Excel, and Outlook) version 2007 or later Excellent verbal, relational, and written communication skills Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment Strong organizational skills and attention to detail Development/Support or equivalent experience required Ability to effectively communicate with colleagues at various levels of management Preferred Qualifications Previous experience in customer service or a related field Familiarity with computer-aided facilities management (CAFM) software or similar systems Experience working in a call center or support environment What We Offer Competitive Compensation and Benefits Competitive hourly rate: $20-30 per hour Comprehensive benefits package, including: Medical, dental, and vision coverage 401(k) program with company match Paid vacation time Personal paid time off (PPTO) Employee discount Life insurance and long-term disability coverage (LTD) Flexible spending plan Holiday pay Career Growth and Learning Opportunities Ongoing training and development programs to enhance your skills and knowledge Opportunities for career advancement and professional growth within the company Collaborative and dynamic work environment that encourages innovation and creativity Work Environment and Culture At Hobby Lobby, we strive to create a positive and inclusive work environment that supports the growth and well-being of our employees. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on: Respect and empathy for our customers and colleagues Integrity and transparency in all our interactions Accountability and ownership in our work Continuous learning and improvement How to Apply If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. Don't miss this chance to join our team and make a difference in the lives of our customers! Apply now and take the first step towards a fulfilling career with Hobby Lobby. Apply for this job Apply tot his job Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...