**Experienced Guest Service Representative – Disability Access Service Video Chat Specialist at blithequark**

Other Jobs To Apply

No other job posts for this day.

Are you passionate about delivering exceptional Guest Service and making a positive impact on people's lives? Do you have a knack for providing personalized support and resolving complex issues with ease? If so, we invite you to join the esteemed team at blithequark as a Sales and Solutions (S&S) Video Chat Specialist! As a valued member of our team, you will play a vital role in assisting Guests with disabilities in registering for the Disability Access Service, ensuring an inclusive and enjoyable experience for all. Your expertise in planning bookings, combined with your proficiency in digital tools and systems, will enable you to provide seamless support to our Guests. You will also have the opportunity to work with various systems and applications, including bolthires Office Tools and Guest Service Suite, to deliver exceptional Guest Service. **About blithequark** blithequark is a world-renowned leader in the entertainment industry, dedicated to creating magical experiences for Guests of all ages. Our commitment to innovation, quality, and Guest satisfaction has earned us a reputation as a premier destination for families, thrill-seekers, and fans of all ages. As a member of our team, you will be part of a dynamic and inclusive work environment that values diversity, creativity, and collaboration. **Job Summary** As a Sales and Solutions (S&S) Video Chat Specialist, you will be responsible for: * Providing exceptional Guest Service to Guests with disabilities, assisting them in registering for the Disability Access Service and ensuring a seamless experience * Supporting Guests with their digital experience through the website and in the My bolthires Experience application * Attending a paid training class, where you will participate in multiple performance assessments to develop your skills and knowledge * Working in an inbound contact center, located at blithequark's bolthires Central in Orlando or Tampa, Florida * Operating hours: Sunday through Saturday, 05:45 a.m. to 12:15 a.m. **Key Responsibilities** * Assist Guests with disabilities in registering for the Disability Access Service, ensuring a personalized and inclusive experience * Provide support to Guests with their digital experience, including the website and My bolthires Experience application * Develop and maintain a deep understanding of blithequark's products and services, including bolthires property, products, and services * Utilize technical skills and computer proficiency to learn and work with various systems and applications, including bolthires Office Tools and Guest Service Suite * Handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing * Demonstrate strong problem-solving and decision-making skills to resolve complex issues and provide exceptional Guest Service **Essential Qualifications** * Sales and Service Experience in a customer service or contact center environment * Knowledge and interest of bolthires property, products, and services * Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications * Ability to handle confidential information and provide conflict resolution * Strong problem-solving and decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from Guests **Preferred Qualifications** * Previous experience working with Guests with disabilities or in a similar role * Familiarity with bolthires Office Tools and Guest Service Suite * Experience working in a fast-paced, dynamic environment * Strong analytical and critical thinking skills * Ability to work in a team environment and collaborate with colleagues **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and decision-making skills * Ability to work in a fast-paced, dynamic environment * Technical skills and computer proficiency, including bolthires Office Tools and Guest Service Suite * Ability to handle confidential information and provide conflict resolution * Strong analytical and critical thinking skills * Ability to work in a team environment and collaborate with colleagues **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have access to: * Comprehensive training and development programs to enhance your skills and knowledge * Opportunities for career growth and advancement within blithequark * Collaborative and inclusive work environment that values diversity and creativity * Access to cutting-edge technology and systems to support your work * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Guest satisfaction and loyalty * Employee development and growth * Diversity and inclusion **Compensation, Perks, and Benefits** As a Sales and Solutions (S&S) Video Chat Specialist, you will receive: * Competitive hourly rate of $18.90/hour * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance and contributions **How to Apply** If you are passionate about delivering exceptional Guest Service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email Candidate.Accommodations@blithequark.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. **Disclaimer** bolthires and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Apply for this job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...