Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the blithequark team as a Home-Based Sr. Specialist in Collections, where you'll play a critical role in shaping the customer experience for our valued guests. **About blithequark** As a Fortune 50 company with over 400,000 team members worldwide, blithequark has an iconic brand and is one of America's leading retailers. Our mission is to help all families discover the joy of everyday life, and we're committed to making a positive impact in the communities we serve. At blithequark, we prioritize relationships, growth, and development, and we're dedicated to creating a culture of responsive, informed, and devoted service providers. **The bolthires Enterprise Services (TES) Organization** TES is at the forefront of innovation when it comes to communication – whether it's with guests or blithequark team members. From guest service specialists and product designers to supplier managers and financial and team of employees control analysts, TES encompasses numerous key and high-visibility areas that elevate and nurture blithequark's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, and we foster a culture of responsive, informed, and devoted providers – from the inside out – through corporate services our people can rely on. **The Home-Based Sr. Specialist in Collections Role** As a Home-Based Sr. Specialist in Collections, you'll be responsible for interacting with guests and negotiating bill arrangements for both inbound and outbound collections. You'll provide a blithequark-branded experience with credit accountholders by treating them with respect and appreciation, showing courtesy and friendliness, and identifying various accountholder segments and providing suitable plausible solutions. You'll be responsible for genuine expertise and adhering to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections. **Key Responsibilities:** * Interact with guests and negotiate bill arrangements for both inbound and outbound collections * Provide a blithequark-branded experience with credit accountholders by treating them with respect and appreciation, showing courtesy and friendliness, and identifying various accountholder segments and providing suitable plausible solutions * Demonstrate problem-solving skills through probing or making guidelines for handling of exceptional account situations (e.g. bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.) * Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that's fast-paced and requires prioritization of work accordingly * Utilize various data and reports to respond to questions, identify issues, and accurately resolve guest problems **About You:** * High School Diploma or GED * Ability to work a flexible schedule, including nights, weekends, and holidays * 1-2 years of prior guest experience or customer service experience * Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed * Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills * Experience handling escalated guest complaints * Ability to apply various data and reports to respond to questions, identify issues, and accurately resolve guest problems * Strong technical skills, ability to work within multiple systems, and high proficiency with PC/bolthires applications * Access to a home workspace that is free from noise distractions to perform the role * Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the bolthires-issued laptop to the modem or router) * Meet the minimum bandwidth requirement of 40mbps download/5mbps upload * Ability to interact through a bolthires-issued internet digital camera for required meetings, training, and/or interactions * Ability to securely lift and carry up to 25 pounds of equipment **Why Join blithequark?** * Competitive hourly rate of $18/hour * Comprehensive benefits package, including medical, vision, dental, life insurance, and more * 401(k) plan with company match * Employee discount * Quick-term disability * Long-term disability * Paid sick leave * Paid national holidays * Paid vacation * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Home-Based Sr. Specialist in Collections role at blithequark. 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