Introduction to blithequark At blithequark, we are redefining the insurance landscape by being a different kind of insurance partner – one that operates free from the influences of outside investors, venture capital, or corporate pressures. Our culture is built on empowerment, where effort, results, and accountability are the guiding principles. We believe in the power of transparency to foster trust, which in turn drives growth and innovation. Our commitment to rigorous evaluation and relentless execution enables us to evolve rapidly and stay ahead in the industry. As an independent entity, we answer only to the small business owners we serve, allowing us to maintain a sharp focus on what matters most: providing expert guidance and best-in-class insurance policies that help their businesses thrive. We are growing at a rapid pace and are now seeking a highly motivated, flexible, and team-oriented individual to join our team as an Online Customer Service Representative. About the Role We are looking for a self-motivated and flexible team player to join our team as a remote Online Customer Service Representative. As a key member of our customer service team, your primary role will be to deliver world-class customer experiences to our clients through inbound phone calls. This is a unique opportunity to work in a dynamic insurance environment where no two days are the same, and you will have the chance to make a real difference in the lives of our customers. This role is not your typical call center job; instead, you will be working as part of an insurance agency that handles inbound customer inquiries about our policies and assists customers in troubleshooting issues. If you are passionate about delivering exceptional customer service, are comfortable working independently, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Obtain and maintain your Property and Casualty License to ensure you have the necessary knowledge and expertise to provide guidance to our customers. Work independently with minimal supervision, taking initiative and being proactive in your approach to customer service. Maintain regular and timely attendance, ensuring that our customers receive the support they need in a timely and efficient manner. Demonstrate the ability to make decisions, problem-solve, and uphold an ethical standard in all your interactions with customers and colleagues. Effectively manage individual stress and composure, even in challenging situations, to ensure that our customers receive a consistently high level of service. Perform other duties as assigned, demonstrating your flexibility and willingness to adapt to the changing needs of our business. Requirements and Qualifications To be successful in this role, you will need to meet the following requirements and qualifications: High School Diploma or equivalent, demonstrating your commitment to education and personal development. At least 2 years of experience in customer service, preferably in an insurance or related field, where you have developed strong communication and problem-solving skills. A designated space and internet capability to work from home, allowing you to work remotely and maintain a healthy work-life balance. Experience with the bolthires Office Suite, including Word, Excel, and Outlook, to efficiently manage customer interactions and communicate with colleagues. Perks and Benefits At blithequark, we are committed to providing our employees with a comprehensive range of perks and benefits, including: Health, dental, and vision plans to support your physical and mental well-being. An amazing work-life balance with 4 weeks of Paid Time Off, allowing you to recharge and pursue your interests outside of work. 9 Paid Company Holidays with 2 floating holidays, giving you the flexibility to take time off when you need it most. 401K Programs with employer match, helping you plan for your future and achieve your long-term financial goals. Personal assistant programs for support in maintaining a healthy personal and work life, recognizing that your well-being is essential to your success in this role. Why blithequark? By joining blithequark, you will become part of a team of trailblazers and visionaries who are revolutionizing the insurance industry. We are not just changing the way people "do" insurance; we are creating a whole new paradigm. As a member of our team, you will experience a vibrant and inclusive workplace where your ideas matter, and you will have the opportunity to: Engage in groundbreaking projects that are reshaping the insurance landscape and making a real difference in the lives of our customers. Collaborate with a group of dedicated, like-minded professionals who share your passion for delivering exceptional customer service and driving innovation. Experience a culture that prioritizes growth and development, providing you with the support and resources you need to achieve your career goals and reach your full potential. Compensation and Career Growth The compensation range for this role is $18/hr, reflecting our commitment to providing fair and competitive compensation to our employees. As a rapidly growing company, we offer numerous opportunities for career growth and advancement, allowing you to develop your skills and expertise and take on new challenges as you progress in your career. At blithequark, we are dedicated to providing a supportive and inclusive work environment that fosters learning, innovation, and collaboration. Our company culture is built on the principles of empowerment, transparency, and accountability, and we are committed to helping our employees achieve their full potential and make a meaningful contribution to our business. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team as an Online Customer Service Representative. As a member of the blithequark team, you will have the chance to make a real difference in the lives of our customers, work with a talented and dedicated group of professionals, and contribute to the growth and success of our business. Don't miss this opportunity to take your career to the next level and be part of a dynamic and innovative company that is changing the face of the insurance industry. Apply now to join our team and start your journey with blithequark today! Apply for this job