Are you a detail-oriented and organized individual with excellent communication skills, looking to join a dynamic team in a fast-paced environment? Do you have experience working with customers in a front-facing capacity and possess the ability to work as a team? If so, we invite you to apply for the Experienced Passport Data Entry Clerk II position at blithequark in Chicago, IL. **About blithequark** blithequark is a leading provider of IT and business consulting services, dedicated to helping our clients achieve their digital transformation goals. With a rich history dating back to 1976, we have grown to become one of the world's largest independent providers of IT and business consulting services. Our team of experts is passionate about delivering meaningful and sustainable outcomes for our clients, and we are committed to creating a work culture where all belong and collaborate. **Job Summary** We are seeking an experienced Passport Data Entry Clerk II to join our team in Chicago, IL. As a key member of our team, you will be responsible for supporting the Chicago Passport Agency, ensuring the efficient processing of passport applications, and providing exceptional customer service to applicants. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Operate various equipment for high-speed scanning, mail out, and metering of mail * Prepare and mail envelopes with correct passport and corresponding supporting documents * Box and archive files for storage purposes * Interface with passport applicants at Agency/Center Information and Will-Call counters: + At the Information Station, ensure appointment is scheduled + Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication + Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information * Prior to distributing to applicants, print and review passport books for accuracy and quality * Process refund/reimbursement requests * Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc. * Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities * Contact applicants to request necessary documents * Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application * Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system **Essential Qualifications** * Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts * High School diploma or equivalent * Three years of general office experience * Two years of experience utilizing a variety of office software, specifically bolthires Office * Capable of performing repetitive tasks while maintaining a high level of accuracy * Ability to work in one place and traverse the office on a continuing basis * Must maintain constant awareness of all aspects of internal and external security * Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required **Preferred Qualifications** * Previous experience working in a government agency or passport-related field * Familiarity with Passport application processing and adjudication procedures * Experience working with customers in a front-facing capacity * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information * Strong organizational and time management skills * Ability to work independently and as part of a team * Familiarity with bolthires Office and other office software **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Access to online training and development resources * Opportunities for career advancement and professional growth * A dynamic and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and supportive work environment that values diversity, inclusion, and collaboration. We are committed to creating a work culture where all belong and collaborate, and we strive to make our workplace inclusive and welcoming to all employees. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly rate: $17.97/hour * Benefits package, including health, dental, and vision insurance * 401(k) plan and profit participation * Paid time off and holidays * Opportunities for career advancement and professional growth **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work culture where all belong and collaborate, and we strive to make our workplace inclusive and welcoming to all employees. **Accommodation** If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. **Veterans and Transitioning Service Members** We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. **Background Investigation** All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Apply for this job