Introduction to blithequark and the Industry blithequark is a leading provider of customer experience (CX) solutions to global insurance clients, offering a wide range of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As one of the largest global providers of CX products, we deliver exceptional support to our clients and their customers. Our team is dedicated to providing top-notch service, and we are seeking a skilled and compassionate Remote Licensed Customer Service Representative to join our team. Job Overview In this role, you will be supporting one of the largest insurance providers in the U.S., assisting with entry-level auto and property policies. You will receive, review, and process calls regarding customers' insurance policies, addressing questions, concerns, and modifications. As a valued member of our team, you will have the opportunity to grow within the company and develop a career in insurance. blithequark will provide all necessary training, testing fees, and state licensing requirements to ensure your success. Key Responsibilities Receive and process inbound calls from customers regarding their insurance policies Address customer questions, concerns, and modifications in a professional and compassionate manner Utilize system tools to search for answers and information to resolve customer inquiries Demonstrate active listening skills, critical thinking, and conflict resolution skills to resolve complex situations Work independently or as part of a team to achieve customer satisfaction and business goals Maintain a quiet, distraction-free, and dedicated work environment during working and training hours Essential Qualifications To be successful in this role, you must possess the following essential qualifications: Must be at least 18 years of age Must have a high school diploma or GED equivalent Preferred 6 months to 1 year of relevant work experience in customer service or a related field Must have open availability during hours of operation Professional customer service aptitude and basic conflict resolution skills Preferred Qualifications The following preferred qualifications will make you a strong candidate for this role: Previous experience in the insurance industry or a related field Strong knowledge of insurance products and policies Excellent communication, critical thinking, and problem-solving skills Ability to work in a fast-paced environment and adapt to changing situations Skills and Competencies To excel in this role, you must possess the following skills and competencies: Professional customer service aptitude Effective verbal and written communication skills Active listening skills and critical thinking Ability to multitask and navigate system tools Demonstrated ability to utilize computer systems and data systems Ability to solve complex situations with limited information Questioning and deductive reasoning skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to investing in our agents and helping them achieve a career in insurance. As a Remote Licensed Customer Service Representative, you will have the opportunity to grow within the company and develop new skills. Our comprehensive training program will provide you with the knowledge and tools necessary to succeed in this role and advance your career. Work Environment and Company Culture blithequark is a global leader in the customer experience (CX) industry, with a strong commitment to diversity, equity, and inclusion. Our company culture values integrity, leadership, discipline, dedication, and respect. We recognize the importance of work-life balance and offer a flexible, remote work environment that allows you to work from the comfort of your own home. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Pay: $15-$19 per hour Expected hours: No less than 40 hours per week 401(k) and 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance Bonus opportunities Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Remote Licensed Customer Service Representative at blithequark, you will have the chance to develop a rewarding career in insurance and make a positive impact on our customers' lives. Apply now and join our team of dedicated professionals who are committed to delivering exceptional customer experiences. How to Apply To apply for this role, please click on the "Apply Job" link and follow the instructions. We look forward to receiving your application and discussing this opportunity further. Equal Employment Opportunity blithequark is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Apply for this job