Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and fostering a culture of inclusivity, diversity, and belonging. As a forward-thinking global organization, we have been recognized for our commitment to our people, earning awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We are now seeking talented individuals to join our team as Seasonal Customer Service Representatives - Remote (Healthcare), where you will have the opportunity to work from home and provide top-notch support to our clients' customers. About the Role As a Seasonal Customer Service Representative - Remote (Healthcare) at blithequark, you will be part of a dynamic team that is dedicated to providing exceptional customer experiences. You will work from the comfort of your own home, using our state-of-the-art technology to interact with customers via inbound and outbound calls, as well as through the internet. Your primary responsibility will be to provide customer service support and resolve routine problems and questions regarding our clients' products and services. Key Responsibilities Provide inbound customer support using a call flow guide, addressing healthcare-related inquiries such as benefits, claims, billing, authorizations, and finding new providers Track, document, and retrieve information in databases to ensure accurate and efficient customer support Offer additional products and/or services to customers, promoting a positive and personalized experience Deliver expert customer experiences with a smile, ensuring that every interaction is professional, friendly, and supportive Collaborate with internal teams to resolve customer complaints and concerns in a timely and effective manner Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, knowledge, and experience. The essential qualifications for this position include: 2+ years of call center experience, preferably in a healthcare-related field or benefits/insurance organization High school diploma or GED Open availability, as our clients are open 24/7 A quiet, distraction-free environment to work from in your home Strong computer navigation skills and PC knowledge Proficiency in fast-paced multi-tasking and eagerness to learn new technologies A desktop or laptop to complete PC and internet testing, as well as high-speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Preferred Qualifications Experience working in a remote or virtual environment Knowledge of healthcare-related terminology and concepts Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing situations Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our people. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals and reach your full potential. With approximately 80% of our managers and leaders promoted from within, we provide a clear path for career advancement and professional growth. Benefits and Perks As a Seasonal Customer Service Representative - Remote (Healthcare) at blithequark, you will be eligible for a range of benefits and perks, including: Starting wage between $15 and $20 per hour, with opportunities for performance-based incentives Paid training and ongoing support to ensure your success in the role Lucrative employee referral bonus opportunities Health and wellness programs, including access to trained partners and resources to promote a healthy lifestyle Mentorship programs to support your career journey and provide guidance and feedback Celebrations and events to recognize and reward your contributions, including Concentrix Day, Team Appreciation Day, Customer Service Week, and more Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse culture, where everyone is valued and respected. We believe in championing our people and providing a supportive and collaborative work environment that fosters growth, development, and success. As a remote worker, you will be part of a dynamic team that is connected through our technology and shared values. Diversity, Equity, and Inclusion We are committed to creating a workplace that is welcoming and inclusive to all, regardless of background, culture, or identity. We believe that diversity, equity, and inclusion are essential to our success and strive to create an environment that is respectful, empathetic, and supportive of all individuals. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge and opportunity for growth, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to be considered for this position. We look forward to hearing from you and exploring how you can join our team at blithequark. Conclusion At blithequark, we are passionate about delivering exceptional customer experiences and creating a workplace that is inclusive, diverse, and supportive. As a Seasonal Customer Service Representative - Remote (Healthcare), you will have the opportunity to work from home, provide top-notch support to our clients' customers, and grow and develop your career with our organization. We offer a range of benefits, perks, and opportunities for advancement, and we are committed to championing our people and creating a workplace that is welcoming and inclusive to all. If you are looking for a new challenge and opportunity for growth, we encourage you to apply for this exciting role and join our team at blithequark. Apply for this job