Introduction to blithequark and the Industry blithequark is a pioneering force in the global market, dedicated to delivering exceptional customer experiences through innovative solutions and support. The Shipping and Delivery Support (SDS) team at blithequark plays a crucial role in developing and maintaining high-quality support content for customer service associates, delivery drivers, and customers worldwide. As a key player in this team, the Translation Program Specialist will be responsible for ensuring the seamless delivery of translations that meet the highest standards of quality and cultural relevance. Job Overview The Translation Program Specialist at blithequark will be an integral part of the SDS team, working closely with internal stakeholders, vendors, and translation teams to manage and deliver high-quality translations. This role requires a unique blend of project management expertise, linguistic knowledge, and cultural understanding. The ideal candidate will be passionate about improving both the customer and content author experience, with a proven track record of managing multiple projects simultaneously and working effectively in a fast-paced environment. Key Responsibilities Receive and manage daily translation and localization requests from internal teams and stakeholders, ensuring timely and accurate delivery of projects. Create and manage translation projects in the blithequark Translation Management System (BTMS) by outsourcing to vendors, coordinating project delivery timelines, and communicating with stakeholders. Troubleshoot issues or questions regarding bolthires audience, file type, and business requirements, providing expert guidance and support to internal teams and vendors. Respond to linguistic queries from translation vendors, request feedback from internal stakeholders, and coordinate with vendors for implementation, ensuring that all translations meet the highest standards of quality and cultural relevance. Utilize project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring that they meet the requirements of the business. Essential Qualifications The ideal candidate for this role will have: 2+ years of experience in project management and localization, with a proven track record of managing multiple projects simultaneously and working effectively in a fast-paced environment. Excellent business communication skills, with the ability to communicate complex technical concepts and processes to internal teams and stakeholders. Experience working in a global, cross-functional, multilingual team, with a deep understanding of cultural nuances and linguistic differences. Proven ability to comprehend complex technical concepts and processes, with a strong attention to detail and a passion for intercultural communication. Fluency in one or more non-English languages, with a comprehension of translation and localization industry processes. Preferred Qualifications In addition to the essential qualifications, the ideal candidate will have: Demonstrated project management experience, with a proven ability to make quick decisions in ambiguous situations and a record of extraordinary attention to detail. Strengths in Dive Deep and Learn and Be Curious, with a passion for learning new software, concepts, and processes. Knowledge of localization tools, translation management systems, and content management systems, with a proven ability to learn and adapt to new technologies. Ability to work independently with little oversight, with a strong sense of initiative and a proven ability to manage multiple projects simultaneously. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Translation Program Specialist, you will have access to a range of training and development opportunities, including: Professional development programs, designed to help you build your skills and expertise in project management, localization, and linguistic knowledge. Mentorship opportunities, providing you with the chance to learn from experienced professionals in the field. Cross-functional training, giving you a deeper understanding of the business and the opportunity to work with different teams and stakeholders. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse culture, which empowers our employees to deliver the best results for our customers. As a Translation Program Specialist, you will be part of a dynamic and supportive team, with a strong sense of camaraderie and a shared passion for delivering exceptional customer experiences. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a base salary range of $56,700/year to $118,900/year, depending on the location and the candidate's experience. In addition to the base salary, we offer a range of benefits, including: Equity, sign-on payments, and other forms of compensation, designed to recognize and reward your contributions to the business. A full range of medical, financial, and other benefits, providing you with the support and security you need to thrive in your role. Opportunities for career growth and development, with a focus on helping you build your skills and expertise in project management, localization, and linguistic knowledge. Conclusion If you are a motivated and experienced translation professional, with a passion for project management, localization, and linguistic knowledge, we encourage you to apply for this exciting opportunity at blithequark. As a Translation Program Specialist, you will play a critical role in delivering high-quality translations that meet the needs of our customers and stakeholders worldwide. With a competitive compensation package, a range of benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our dynamic and supportive team, and take the first step towards a rewarding and challenging career at blithequark. Apply for this job