**Experienced Weekend After Hours Customer Service/Dispatch Representative – Delivering Exceptional Customer Experiences at blithequark**

Other Jobs To Apply

No other job posts for this day.

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! blithequark is seeking an experienced Weekend After Hours Customer Service/Dispatch Representative to join our team in Round Rock, TX. As a key member of our customer service team, you will be the face of blithequark, handling customer inquiries, resolving issues, and providing top-notch support to our valued customers. If you're a people person with excellent communication skills, a knack for problem-solving, and a passion for delivering exceptional customer experiences, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions in the HVAC/Refrigeration Industry. Our mission is to deliver exceptional customer experiences, build long-lasting relationships, and provide top-notch support to our customers. We're a dynamic and growing company that values innovation, teamwork, and customer satisfaction. **Key Responsibilities** As a Weekend After Hours Customer Service/Dispatch Representative, you will be responsible for: * Answering incoming phone calls from customers and assisting calls or routing calls to the appropriate person * Maintaining good customer relations and resolving customer concerns, complaints, and questions in a timely and professional manner * Handling a variety of customer inquiries, including billing, scheduling, and product/service questions * Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues * Maintaining accurate customer records and updating account information * Accurately dispositions calls and continually maintains working knowledge of all company products, services, and promotions * Working to improve accuracy in scheduling and speed of response * Reliable attendance and on-time job performance * Performing similar/other duties as needed or assigned * Able to work evening and weekends * Ability to multitask and work in a fast-paced environment **Qualifications** To be successful in this role, you will need: * High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment * Experience or training in the use of computers and related systems in an administrative office environment * Excellent customer-service, communication, and interpersonal skills * Effective communication skills to communicate with customers and to resolve customer issues, complaints, or concerns * Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner * Ability to work effectively in both a team and an independent environment * Ability to make decisions based on established guidelines and procedure * Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence * Effective organizational and time-management skills. Must be able to prioritize work based on service demands * An understanding and knowledge of the HVAC/Refrigeration Industry is an asset * Able to multitask and work in a fast-paced environment **Benefits** As a valued member of our team, you will enjoy: * Comprehensive health insurance * Dental insurance * Vision insurance * Paid Time Off (PTO) **What We Offer** At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a Weekend After Hours Customer Service/Dispatch Representative, you will have the opportunity to: * Develop your customer service skills and expertise * Work with a talented and dedicated team of professionals * Contribute to the success of a leading company in the HVAC/Refrigeration Industry * Enjoy a comprehensive benefits package and competitive compensation * Pursue career growth opportunities and professional development **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Weekend After Hours Customer Service/Dispatch Representative at blithequark. Apply Job! Apply for this job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...