Welcome to blithequark: Where Passion Meets Purpose At blithequark, we are driven by a mission to spread joy and make a difference in people's lives. Our 2024 goal is ambitious – to deliver 1 MILLION smiles and 1 MILLION laughs. We believe that our work should not only be fulfilling but also fun, and we're looking for like-minded individuals to join our dynamic team. As a weekend customer support specialist, you will play a vital role in ensuring that our customers have an exceptional experience with us. About the Role: Weekend Customer Support Specialist We are seeking a highly skilled and enthusiastic customer support specialist to join our team on weekends. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and digital chat. Your exceptional communication skills, both verbal and written, will enable you to effectively collaborate with cross-functional teams, such as sales and operations, to resolve issues promptly and efficiently. Key Responsibilities: Provide exceptional customer support through phone, email, and digital chat channels, ensuring timely and effective resolution of customer inquiries and issues Collaborate with cross-functional teams, such as sales and operations, to escalate and resolve problems related to entertainment events promptly Multitask efficiently to manage real-time events, high-volume interactions with entertainers, event staff, and customers, while maintaining attention to detail Leverage computer skills to navigate our support systems, CRM tools, and knowledge base effectively Utilize problem-solving skills to think on your feet and resolve customer complaints in a professional and courteous manner Maintain a positive attitude and strong commitment to delivering outstanding customer service, ensuring that every customer interaction is a positive one Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: Previous experience with in-person phone, messaging, and live chat support, with a proven track record of providing exceptional customer service Exceptional communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner Proficiency in speaking on the phone, with a clear and articulate communication style, and the ability to handle high-volume calls in a fast-paced environment Strong multitasking skills, with a keen eye for detail and scheduling changes, and the ability to prioritize tasks effectively Positive attitude and a strong commitment to delivering outstanding customer service, with a passion for making a difference in people's lives Excellent computer skills, with familiarity with CRM software, support tools, and bolthires Workspace programs, including bolthires documents and spreadsheets Preferred Qualifications: Experience working in a fast-paced environment with real-time events, and the ability to think on your feet and make quick decisions Knowledge of customer support software and technologies, with the ability to learn new systems quickly Experience working in the entertainment industry, with a passion for delivering exceptional customer experiences Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Communication skills: exceptional verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Problem-solving skills: ability to think on your feet and resolve customer complaints in a professional and courteous manner Technical skills: excellent computer skills, with familiarity with CRM software, support tools, and bolthires Workspace programs Time management skills: ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Teamwork and collaboration: ability to work effectively with cross-functional teams, including sales and operations, to resolve issues promptly and efficiently Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a weekend customer support specialist, you will have access to training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to excel in your role Ongoing coaching and feedback to help you grow and develop in your career Opportunities for advancement and career progression within the company Access to industry-leading customer support software and technologies Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a weekend customer support specialist, you will be part of a team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values: Customer-centricity: we put our customers at the heart of everything we do Teamwork and collaboration: we work together to achieve our goals and support each other in our roles Innovation and creativity: we encourage innovation and creativity in our work, and strive to stay ahead of the curve in our industry Fun and enjoyment: we believe that work should be fun, and we strive to create a positive and enjoyable work environment Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Competitive hourly rate Opportunities for overtime and bonuses Comprehensive benefits package, including health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Access to exclusive employee discounts and perks Conclusion If you are a motivated and enthusiastic customer support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer experiences, and we believe that our employees are the key to our success. Join our team and be part of our mission to deliver 1 MILLION smiles and 1 MILLION laughs in 2024. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job