The Opportunity
Hyatt Hotels Corporation is seeking a dynamic and strategic leader to join our Hyatt Sales Force Americas team as Director of Extended Stay. In this role, you will lead a team to shape and execute the global sales strategy for Hyatt’s extended stay segment, driving growth and strengthening our position in this rapidly expanding market.
As the Director of Extended Stay, you will lead initiatives to increase revenue, build strategic partnerships, and capture market share by engaging long-term stay clients, relocation partners, corporate accounts, and government contracts. You’ll collaborate across functions—sales, marketing, revenue management, and distribution—to optimize pricing and positioning, and empower local teams with tools and training.
This is an exciting opportunity to make a significant impact on Hyatt’s future by leveraging your leadership skills, market expertise, and innovative thinking. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
The Director of Extended Stay is responsible for leading and executing the global sales strategy for the extended stay segment across all markets. This role will lead a team to focus on enhancing the Extended Stay Program with Hyatt Hotels, with a focus on increasing the share of Hyatt Sales Force Managed accounts for project-based, extended stay, or regional needs that align with the Essentials Portfolio. The Director of Extended Stay will report to the Senior Global Director, Transient.
Key Responsibilities:
- Develop and implement a global extended stay sales strategy aligned with brand goals.
- Identify high-potential markets and segments for extended stay growth.
- Lead global sales campaigns, roadshows, and trade missions to promote extended stay offerings.
- Build and maintain relationships with key global accounts, including relocation firms, project-based corporate clients, and extended stay travel buyers.
- Oversee global RFP responses and negotiate long-term contracts.
- Ensure high client satisfaction and retention through personalized service and account management.
- Provide training and tools to empower local sales teams to sell extended stay effectively.
- Work closely with the HSF Team to uncover extended stay opportunities within Globally Managed accounts.
- Collaborate with Distribution, Revenue management, and marketing to optimize pricing and positioning.
- Monitor global trends in extended stay travel, relocation, and workforce mobility.
- Analyze competitor strategies and identify opportunities for differentiation.
- Recommend program enhancements and service innovations based on client feedback.
- Effectively communicate and bring Hyatt’s story to life
- Champion new and existing hotels and other company initiatives and priorities
- Resourcefully engage all areas of the organization to find collaboration opportunities
- Possess a strong customer service mindset
- Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of the Extended Stay Program offerings
- Stay current on market conditions, forecasts, and trends and translate to action with proactive measures to drive sales
- Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment
- Demonstrate strong follow-up, organizational skills, and leadership mindset
- Demonstrate a commitment to Hyatt's core values
