[Remote] Program Manager, Business Practices

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Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Program Manager, Business Practices will be responsible for establishing, managing, and improving policies and processes to enhance deal quality and velocity across the organization.


Responsibilities

  • Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end (e.g. Misbilling or revenue contracting related improvements), and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
  • Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
  • Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
  • Work cross-functionally to identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
  • Develop program standards (center of excellence), providing guidance, consulting, and coaching to peers and others on partner teams
  • Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
  • Make exec level recommendations and drive decisions, where necessary

Skills

  • A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
  • Experience with deal management processes, deal process related root cause analysis, and commercial agreements
  • 7+ years of experience in program management, business operations, management consulting or a related discipline
  • Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
  • The ability to diagnose, simplify and structure problems and solutions while having command of 'the details'
  • Enthusiastic 'roll up your sleeves' mentality
  • Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness
  • Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
  • Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
  • A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
  • You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
  • Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
  • Prior experience with payments and/or SaaS
  • Comfort with SQL and/or Google Sheet for analyzing large datasets

Benefits

  • Equity
  • Company bonus or sales commissions/bonuses
  • 401(k) plan
  • Medical, dental, and vision benefits
  • Wellness stipends

Company Overview

  • Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.

    • Company H1B Sponsorship

  • Stripe has a track record of offering H1B sponsorships, with 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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