Strategic Account Manager/Director – OEM Manufacturing – Remote:

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<p style="text-align:left"><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><div><p><b><u>Strategic Account Manager/Director – OEM Manufacturing – Remote:</u></b></p><p>The Strategic Accounts <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Manager/Director is</span> responsible for cultivating strong client relationships, ensuring customer satisfaction, and driving upselling and cross-selling opportunities with more complex <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">customers located across</span> various regions. This role is pivotal in enhancing customer loyalty and maximizing revenue from existing accounts. This is an individual contributor position at a Manager level.</p><p></p><p><b><u>Key Responsibilities:</u></b> </p><ul><li>Account Management – Act as the primary contact for accounts, coordinate with sales and support teams, and resolve critical issues in collaboration with UPS operations. </li><li>Value Creation & Strategic Engagement – Conduct business reviews, assess client needs, develop tailored success plans, and drive adoption to maximize ROI. </li><li>Analytics & Reporting – Monitor customer metrics, update retention data, and leverage insights to <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">prevent churn and optimize renewals</span> using tools like UPS DRIVE / SalesForce, Power BI <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">and PredictIQ. </span></li><li>Strategic Sales Growth – Identify and cultivate upsell and cross-sell opportunities, develop customized proposals, and transition high-value opportunities to Business Development Managers. </li><li>Strategic Partnership Management – Oversee and nurture C-Suite relationships with large, high-value customers, acting as a trusted advisor, driving long-term success, and ensuring seamless collaboration across internal teams. </li></ul><p></p><p><b><u>Minimum Qualifications:</u></b> </p><ul><li><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Deep expertise in</span> international shipping, freight, and supply chain management. </li><li>Enterprise-level experience, managing customers across multiple business units and geographies. </li><li>Proven ability to conduct high-level business reviews and engage executive audiences. </li><li>Strong relationship management, communication, and negotiation skills. </li><li>Extensive experience in customer relationship management and success metrics. </li><li>Track record of managing large, high-value accounts with high customer satisfaction. </li></ul><ul><li>5 or more years in customer success, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">account management or</span> supply chain consulting. </li></ul><ul><li>Bachelor’s degree in supply chain, business, or related field; </li><li>Ability to travel up to 50%.</li></ul><p></p><p><b><u>Preferred Qualifications:</u></b></p><ul><li>10 or more years in customer success, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">account management or</span> supply chain consulting. </li><li>MBA or industry certification preferred but <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">not required. </span></li></ul></div><p style="text-align:inherit"></p><p style="text-align:left"><b>Employee Type:</b></p>Permanent<p style="text-align:inherit"></p><p style="text-align:left">UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Other Criteria: </b></p><p style="text-align:left">UPS is an equal opportunity employer. UPS does not discriminate on the basis of <span><span><span><span><span><span><span class="WBK1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">race/color/religion/sex/national</span></span></span></span></span></span></span></span> <span><span><span><span><span><span><span class="WBK1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">origin/veteran/disability/age/sexual</span></span></span></span></span></span></span></span> orientation/gender identity or any other characteristic protected by law.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Basic Qualifications:</b></p><p style="text-align:left"><span>Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</span></p><p></p><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...