Flipkart require freshers and experienced candidates in bengaluru

Other Jobs To Apply

Flipkart, a leading e-commerce giant, is seeking both freshers and experienced professionals for the position of Customer Support Executive in Bengaluru. This role is essential for ensuring an exceptional customer experience and maintaining Flipkart high standards of service excellence. As a Customer Support Executive, you will be the frontline representative, handling customer inquiries, resolving issues, and contributing to the overall efficiency of our support operations. This is an excellent opportunity for individuals who are passionate about delivering top-notch customer service and wish to be part of a dynamic team in one of India most prominent tech-driven companies.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries through various communication channels (phone, email, chat).
  • Resolve customer issues and complaints with professionalism and empathy, ensuring customer satisfaction.
  • Assist customers with order-related queries, including tracking, returns, exchanges, and product information.
  • Document and escalate complex issues to the relevant departments for resolution.
  • Maintain detailed records of customer interactions and transactions in our CRM system.
  • Collaborate with team members and management to enhance customer support processes and contribute to continuous improvement.
  • Stay updated with the latest product knowledge, company policies, and industry trends to provide informed support.
  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Required Skills and Qualifications:

  • Strong verbal and written communication skills in English.
  • Proficiency in handling customer queries and complaints with a solution-oriented approach.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Familiarity with CRM software and other customer service tools is a plus.
  • Good organizational skills and the ability to manage multiple tasks simultaneously.
  • Basic computer skills, including proficiency with MS Office and internet navigation.

Experience:

  • Freshers with a strong interest in customer service are encouraged to apply.
  • Previous experience in a customer service or support role is preferred but not required for experienced candidates.
  • Prior experience in e-commerce or retail environments is advantageous.

Working Hours:

  • Full-time positions are available with rotating shifts to cover a 24/7 operation.
  • Part-time positions may also be offered based on availability and needs.

Knowledge, Skills, and Abilities:

  • Ability to empathize with customers and provide solutions that meet their needs.
  • Strong active listening skills and a customer-centric approach.
  • Ability to work independently as well as part of a team.
  • Willingness to learn and adapt to new technologies and processes.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance for employees and their families.
  • Opportunities for professional development and career advancement.
  • Access to employee discounts on Flipkart products.
  • Friendly and inclusive work environment with regular team-building activities.

Why Join Flipkart:

Flipkart is not just a workplace; it is a vibrant community where innovation and customer satisfaction drive our success. Joining our team means becoming part of a company that values its employees and invests in their growth. We offer a supportive and dynamic environment where you can thrive and make a meaningful impact on millions of customers. If youre a passionate about delivering exceptional service and want to be part of a leading e-commerce company, Flipkart is the place for you.

How to Apply:

Interested candidates should submit their resume along with a cover letter detailing their relevant experience and interest in the role. Applications can be sent via our careers page or through the job portals where this listing is posted.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...